Repository transfer stuck / missing

[onlytyouyuu]

Hi,

I transferred four repositories from workspace aaa_tennet_pilot to aaawks. The transfer has been "in progress" for a long time and seems to be stuck. The repositories have also disappeared from the source workspace, but they haven't appeared in the destination workspace.

Could you please check the status and help me resolve this issue?

Thanks,

[Syahrul · Accepted solution]

Hi @onlytyouyuu 

Welcome to the community!

It appears that the transfer was not completed, so the repository was never transferred to your workspace.

When you start a repository transfer, an acceptance email is sent to the workspace admin of the destination. The admin must click the link in the email to accept the transfer. Please verify who the workspace admin is, cancel the current transfer, and restart the process. This time, ask the admin to check their email and accept the transfer when the email arrives.

Let me know how it goes.

Regards,
Syahrul

[onlytyouyuu]

Hello Syahrul,

Thank you for your response. However, I'd like to clarify the situation.

I have received an email from Bitbucket confirming the initiation of the transfer task. The problem is that the transfer status has been "in progress" for four days and has not been successfully completed.

Previously, I successfully transferred more than 20 repositories without any issues. This specific transfer, along with other recent transfer attempts, seems to be getting stuck in the same state. These repositories have disappeared from the source workspace and are currently inaccessible.

Could you please investigate the status of these transfer tasks on your end and assist in completing the transfer?

Thank you for your help.

Best regards,

[Syahrul]

Hi @onlytyouyuu 

Thank you for the update.

It seems the repository was stuck in the Transferring state. I've reverted the change, and it should now be visible in the original workspace. Could you please re-initiate the transfer and update me on the outcome?

Regards,
Syahrul

[onlytyouyuu]

Thanks for the update, Syahrul.

The issue has been resolved. I've re-initiated the transfer, and it was successful this time.

Thank you very much for your help!