Unable to Access Bitbucket

[Prince Bernard Diana]

I am writing to report an issue I am experiencing with accessing Bitbucket. I can successfully access the Bitbucket homepage (https://bitbucket.org/product) and sign in, but once logged in, I receive an error message stating "Site cannot be reached." This issue only occurs with Bitbucket; I am able to access other Atlassian products, including Jira, Confluence, and others, without any problems.

Here is a summary of the troubleshooting steps I have already taken:

• Cleared browser cache and cookies.

• Tried logging in using different browsers and in incognito mode.

• Reset my Wi-Fi router to ensure there were no connectivity issues.

• Tested accessing Bitbucket from different networks (both corporate and home) with the same result.

Additionally, I am able to successfully ping bitbucket.org from my terminal/command line, which indicates that there might be no issue with the DNS or general network connectivity to Bitbucket's servers?

Given that I can access other Atlassian products without issue, I am wondering if this could be a problem specific to Bitbucket or my account or my location/area or ISP?

Could you kindly assist in resolving this issue, or let me know if there's anything else I should try?

Thank you for your support!

[Prince Bernard Diana · Accepted solution]

This is ok now.

[Edria_Dimaculangan]

How did you resolve this?

[Gammalil Basallo]

I am currently having this issue, all other atlassian products are accessible on my end except for bitbucket.

[Ernesto Catungal]

same issue, I just use VPN and it worked

[Edria_Dimaculangan]

I think you can use VPN or use another ISP. I think it is an issue in our region's ISP. Mine works when I changed my ISP.

[Gammalil Basallo]

Yes, solved this by using Warp

Looks like a DNS issue on our region based on what they answered on my post