my account has been disabled BUT I need access to a workspace, how can i get re-enabled.

[Danny Prior]

No one in my org has access also

[Syahrul]

Hey @Danny Prior 

Welcome to the community!

May I know what workspace were you trying to access? Can you share the workspace name or URL so I can check them?

Thanks,
Syahrul

[Danny Prior]

work space is     https://bitbucket.org/REaD_Group/

[Syahrul]

Hey @Danny Prior 

It appears that the workspace account owner has been deactivated by their organization admin. Please contact the organization admin to re-enable the account to regain access to the workspace.

Regards,
Syahrul

[Danny Prior]

Hello,

That person no longer is in the org, how can we change admin?

Danny

[Syahrul]

Hey @Danny Prior 

This workspace is linked to the user account; thus, if the user account is deactivated, their workspace will also be deactivated. Unfortunately, there is no option to transfer the personal workspace. The only solution is to reactivate the user account and then move the repository to a shared workspace.

Refer to our guide below for instructions on migrating between workspaces.
How to migrate a Bitbucket Cloud workspace to another workspace

Regards,
Syahrul

[Danny Prior]

@Syahrul how can we do this. there is no option to reactive any of the users that we have attached to workspace. as i have said the admin user is also disabled

to get this sorted i will log on when your online (I'm in the UK). you seem to be online at about 2AM UK time. 

[Danny Prior]

@Syahrul im online if you can help

[Syahrul]

Hey @Danny Prior 

You can check our guide below on how to reactivate user account. 

Reactivate managed account 

Please note that this require organisation admin to reactivate the user account because the user is part of a manage account.

Regards,
Syahrul

[Danny Prior]

@Syahrul 

as i said, the admin has been deactivated, i have the user name and password and i have access to the emails. the email hasnt come through

[Danny Prior]

@Syahrul is there a tech team contact that i can be put into contact with that can help on this please. we really need to get into our bitbucket.

[Danny Prior]

@Syahrul can i get a response please. i'm online so our timezone difference doesnt slow this process down

[Syahrul]

Hey @Danny Prior 

I have raised a support ticket on your behalf to continue the conversation. Please find them at our support portal here.

Regards,
Syahrul

[Danny Prior]

thank you

[Nikola Perisic]

Welcome @Danny Prior 

Do you have the access to admin.atlassian.com? If you do, check the Products (now called Apps) section first. Do you see your bitbucket instance there?

[Danny Prior]

no, it seems all our accounts have been disabled

[Danny Prior]

if i use that link it asks me to create an org

[Nikola Perisic]

Can you post a screenshot and blur all sensitive data?

[Nikola Perisic]

This means that your organization was previously been deleted. Do you have other admins in your instance?

[Nikola Perisic]

Also @Danny Prior 

If you need to restore an organization, contact Atlassian support within 15 days of deleting it. Restore is only to the state of the organization when it was deleted. This means that removed domains or apps, or any other changes made before deleting the organization, cannot be restored.

Atlassian Support link: https://support.atlassian.com/contact/

[Danny Prior]

Hello Nic

I've tried using that Contact page and it brought me here. there is no way of contacting Atlassian. do you have an email?

Danny 

[Nikola Perisic]

I'm afraid not, that is the only way to contact them.

You also need to have either a standard or premium version in order to raise support tickets. You can sign up for a free trial for these and when you are finished with resolving the case you can disable it . The free trial lasts for 2 weeks.