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Recover bitbucket account

Henry Tang
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 4, 2025

my account is <username>

now I need login and change place and purchase

I remember my email is <email> but after login my username was changed and can not see my repos

Kindly to help

 

2 answers

0 votes
Shwetha Suvarna
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 8, 2025

Hey @Henry Tang ,

Welcome to community...

The username you provided is associated with your Outlook account.
We see that your Gmail address does not have any Workspace or Repository associated with it.

Could you please try logging in with your Outlook account and let me know if you can access the correct Repository?

Please note : I have masked the Username and Email address in this conversation, as this is a public forum.


Best Regards

Shwetha Suvarna

0 votes
Tinker Fadoua
Community Champion
September 6, 2025

Welcome to the Atlassian Community @Henry Tang !

I will be requesting Atlassian assistance as there is nothing here I can do for you. Only them can control accounts.

Best,

Fadoua

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