Repository disappeared

[SRykovanov]

Dear community,

Some of my repositories disappeared from https://bitbucket.org/workspace

for example, I still find on my local machine:

hg pull
pulling from https://bitbucket.org/workspace/repositoryname
abort: HTTP Error 404: Not Found

[Caroline R]

Hi, @SRykovanov! Welcome to the community! 

Checking the repositories under your workspace, I confirmed there are several Mercurial repositories. So this is the reason you can't see these repositories anymore.

We deprecated Mercurial repositories and features last year:

• https://bitbucket.org/blog/sunsetting-mercurial-support-in-bitbucket

However, these repos still exist in our system in an unavailable state and the support team can provide a backup of them in case you don't have one. 

Therefore, I opened a support ticket on your behalf, you will receive an email with the ticket number and another engineer will contact you to work on that with you.

In case you would like to read more about these changes, you can access this blog post: Sunsetting Mercurial support in Bitbucket

Please feel free to let me know if you have any questions.

Kind regards,
Caroline

[Theodora Boudale]

Hi everyone,

Atlassian made a decision to move away from maintaining and supporting Mercurial repositories in 2019.

This was announced in community:

• https://community.atlassian.com/t5/Bitbucket-articles/What-to-do-with-your-Mercurial-repos-when-Bitbucket-sunsets/ba-p/1155380

and on our blog:

• https://bitbucket.org/blog/sunsetting-mercurial-support-in-bitbucket

Bitbucket Cloud Support team is no longer able to restore those repositories.

If you are looking for a Mercurial repository that was public, all the public repos were archived by Software Heritage:

• https://bitbucket-archive.softwareheritage.org/

We will not be able to meet any further requests for recovery of private HG repositories and users will need to recover those from local copies only.

Kind regards,
Theodora

[clark_hruska]

We are having the same issue! This is critical as we just went to production! We have the paid version but I can't get premium support because they can't find my workspace. 

[Caroline R]

Hi, @clark_hruska! 

In order to create a ticket on https://support.atlassian.com/contact/, you need to inform the workspace that is under the paid plan. Can you confirm if you are filling the "workspace URL" field with the workspace that is in the paid plan? 

Kind regards,
Caroline