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Reset password link is not sent to email

tthondamanati
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September 12, 2025

Reset password link is not sent to email

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Shwetha Suvarna
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 14, 2025

Hey @tthondamanati ,

Welcome to Community...

To reset the two-step verification settings, I would suggest you follow the page how-to-disable-reset-2fa-on-bitbucket-cloud-and-atlassian-account

As discussed on the page

  • After the 24-hour waiting period, you will receive a secondary email with the aforementioned one-time login link.
  • Please note that the recovery link will expire in 24 hours
  • Follow the instructions within the email, and you should then be able to log in to your Bitbucket Cloud account with 2FA disabled

I hope this helps...

Best Regards
Shwetha

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