Unable to delete Atlassian account despite transferring contacts

[Domenico Lalinga]

Hello, I'm trying to delete my Atlassian account, but I keep receiving the following message: "This account is associated with active accounts set for automatic renewal."

I have already:

• Added a new user to the workspace

• Attempted to transfer the billing and technical contact roles

• Deleted one of the two workspaces

I kindly request assistance to complete the deletion of my account.

I have free plan...

Thank you very much, Domenico

[Mark C]

Hi @Domenico Lalinga

Welcome to the community.

Could you check if your Atlassian account is added as a primary billing or technical contact to any Atlassian subscriptions? You can check it by logging in here using your Atlassian account: https://www.atlassian.com/purchase/my/

If yes, you can add a different email as the primary billing/technical contact following the steps here and once done, try to delete it.

Regards.
Mark C

[Domenico Lalinga]

Hello, I receive following message when I try to clic "Make Primary" that is disabled:

This USER can't be made primary contact because their email domain doesn't match yours, or they are using a generic email domain. They are able to promote themselves if logged in.

N.B.: USER is me with another email...

Best regards

DL

[Domenico Lalinga]

I made primary contact another USER (me with another email) but I can't delete account!

Regards

DL

[Mark C]

Hi @Domenico Lalinga

I can see your account is deactivated now.

Let me know if you have any further questions.

Regards,
Mark C