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Unexpected Atlassian Build Minute Consumption Despite Self-Hosted Runners

Felipe Rodriguez
Contributor
May 27, 2025

Dear Atlassian Support / Community,

We are writing to report an issue regarding the consumption of Atlassian-hosted build minutes, despite our configuration intending for all Bitbucket Pipelines to utilize our self-hosted autoscaler runners.

We have been using the atlassian/bitbucket-build-statistics tool to monitor usage. Initially, several repositories, including repository_one and repository_two, showed significant "Build Minutes Used" on Atlassian's infrastructure (approximately 23 hours and 19 hours, respectively, during the analyzed period).

Update: We have since identified and corrected a configuration error in the bitbucket-pipelines.yml for repository_one, which has resolved the issue for that repository.

However, the problem persists for repository_two. Despite a thorough review of its bitbucket-pipelines.yml file, the runs-on tags appear to be correctly configured to target our self-hosted runners. Nevertheless, this repository continues to accumulate Atlassian-hosted build minutes.

Could you provide insight into potential reasons why repository_two might still be consuming Atlassian-hosted runner minutes when its configuration appears correct? Furthermore, what methods can we employ to precisely identify which specific pipeline executions or steps within this repository are utilizing Atlassian's infrastructure?

Thank you for your assistance.

Sincerely,

1 answer

1 vote
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 28, 2025

G'day, @Felipe Rodriguez 

I see that you have paid for the workspace. Could you please raise a support ticket on our Support portal and include the same information in the ticket? It's much easier to investigate the issue through a ticket if it's related to the build minutes consumption

Regards,
Syahrul

Felipe Rodriguez
Contributor
May 29, 2025

Morning @Syahrul

 

it doesn't seem to detect that it is a payment account... and I can't raise the ticket, I attach a screenshot:

Screenshot from 2025-05-29 09-02-09.png

 

 

Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 29, 2025

Hey @Felipe Rodriguez 

The workspace name is incorrect. You should use "ih001_vega" as your workspace name since you are on a personal workspace, so it follows the personal account name.

Let me know how it goes.

Regards,
Syahrul

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