User not receiving Bitbucket invitation email

[Suzanne]

Use is not receiving the Bitbucket invitation. We canceled and resent the invite but they are still not receiving it.

I had them check their Atlassian email preferences and they did not have 'Product Invitations' checked. They checked 'Product Invitations' and I cancelled the invitation and resent it. They are still not receiving the invite. The user mentioned that when they checked 'Product Invitations', a message displayed indicating it can take up to 5 days for the changes to take effect. Do we need to wait several days for the invite to send?

[Mark C]

Hi @Suzanne

Thank you for reaching out the community.

Could you try remove the email and inviting it again?

Regards,
Mark C

[Suzanne]

Hi @Mark C 

I canceled the invite and sent a new invite. The user still did not receive the invite email.

Thank you,

Suzanne

[Mark C]

Hi @Suzanne

Could you check with the user if they already have an Atlassian or Bitbucket Cloud account?

Regards,
Mark C

[Suzanne]

Hi @Mark C 

The user already has a Bitbucket Cloud account but currently does not have access to any repositories yet.

Regards,

Suzanne