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account Recover

enrica.marchitiello
enrica.marchitiello
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May 19, 2025

Hi!

I can't access to my bitbucket account.

I don't have two step authentication and i lost all recovery code

I try to recover my account but I don't receive recovery mail.

Can you help me?

thanks

 

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Syahrul
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 21, 2025

Hey @enrica.marchitiello 

Welcome to the community!

I can see you've disabled your 2SV and successfully log in to your account so I assume this issue has been resolved?

If not, please let me know.

Regards,
Syahrul

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Sushant Verma
Sushant Verma
Community Champion
May 19, 2025

Hi @enrica.marchitiello 

Welcome to the community!

The best option is to reach out to Bitbucket Support directly via https://support.atlassian.com/bitbucket-cloud/

Regards,
Sushant Verma

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Bitbucket
Bitbucket
DEPLOYMENT TYPE
CLOUD
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AUG Leaders

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