adding a team member: no invitation mail sent, why?

[Georg Pietrek]

I created a team and added three colleagues:

• Two of them got their invitation e-mail, no problem.
• The third one never got his invitation mail.

We checked the address and tried it several times the last three days, he never got an email.

[Mikael Sandberg]

Have you checked the log file to see if there are any errors? Enable debug logging and then resend the email. Also, have you tried sending a test email to the user from Bitbucket?

[Georg Pietrek]

I am using the cloud version of BitBucket, so I don't have access to he log file.