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"We couldn't log you in"

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I'm New Here
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July 10, 2024

I can't log in in Bitbucket , I always get message "We couldn't log you in"

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Laurie Sciutti
Laurie Sciutti
Community Champion
July 10, 2024

Hello @- and welcome to the Community!  Your account may be inactive so you'll need Atlassian Support assistance.  Maybe @Patrik S or @Theodora Boudale can assist.

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Ben
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 10, 2024

Hi @- 

I have just re-activated your account as it was marked DORMANT due to not being logged in to since 2018.

You should be able to login now without issues.

Cheers!

- Ben (Bitbucket Cloud Support)

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I'm New Here
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July 11, 2024

Thanks

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Daniel Pegues
Daniel Pegues
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April 8, 2025

Good morning. I'm getting the same issue. From what I've read it is due to an account being inactive. I keep seeing "We couldn't log you in". Can you please set my account to active? Thank you

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Ben
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 8, 2025

Hi @Daniel Pegues 

I've just re-activated your account as it was inactive, please try login again.

Cheers!

- Ben (Bitbucket Cloud Support)

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Nicolas Grossi
Nicolas Grossi
Banned
July 10, 2024

@- Welcome! You license type is ?

 

Nicolas

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