Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Recover previous bitbucket username

Scott Guymer
Contributor
July 8, 2020

I have previously logged into bitbucket with the username scottguymer before a lot of the changes have been made around Atlassian login.

Now when I log in with my current email (using Atlassian id) I am asked to choose a new username and I cannot select the one I have used before. (it says it is already in use) I am not sure what email it is associated with (i had thought it was my current one). I have tried a couple of emails I have used in the past but got nowhere.

I have reached out to support who are refusing to help me as I don't have a support contract and say I can only go through community support. No idea if anyone on here can help me with recovering this bitbucket username and linking it to my current email.

1 answer

1 vote
Tyler T
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 8, 2020

@Scott Guymer I've sent you an email about this.

Forrest Corbett
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 8, 2020

@Tyler T I'm in a similar boat. I'd like to keep the same username that I used with a previous email address.

Scott Guymer
Contributor
October 9, 2020

I got absolutely nowhere with the support team. It has still not been recovered and I don't think it ever will be, 

Because I am not on a paid plan (anymore) there was little interest in helping recover the orphaned account.

 

Was quite a waste of time for me.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events