Removing email from suppression list

[Asif Saleem]

Dear Community,

How can we contact support to remove the email address from suppression? When we tried to contact support, the system asked for the workspace ID, which we don't know.

[Theodora Boudale]

Hi @Asif Saleem and welcome to the community!

If you can log in to the affected account in community and create a post, we can help you here. We have Atlassian staff checking community. Atlassian staff can also see the email address of users who create a question or post an answer.

Does this issue occur with the email address of the account you used to make this post? If so, I can see in our logs that there was a hard bounce event and I removed your email address from our suppression list.

If the issue occurs with another account:

• Please let me know if it's an account from the same domain name as your own email, I can look into clearing all suppressions from your domain.
  
  
• If it's an account from a different domain and the user can log in to https://community.atlassian.com/, you can ask the user to leave a reply to my answer and I will take a look.
  
  
• Finally, If it's an account from a different domain and the user cannot log in to https://community.atlassian.com/, they can create a ticket via https://www.atlassian.com/company/contact/purchasing-licensing#/. No workspace ID is required to create a ticket about account issues via this form.

Kind regards,
Theodora