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Unable to change plan error

ojnick
I'm New Here
I'm New Here
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October 12, 2025

I get the following error when trying to upgrade from a Free plan to Standard. 

Screenshot 2025-10-12 230849.png

This has been happening since Friday Oct 10.

 

2 answers

0 votes
Shwetha Suvarna
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 15, 2025

Hey @ojnick ,

Welcome to community...

We observe that the Workspace associated with your account has been succesfully upgraded to Standard plan.

Could you please check the workspace and let me know if the issue persists.

Also for further support with Billing and Subscription I recommend you raise a request with Atlassian at https://www.atlassian.com/company/contact/purchasing-licensing#/

Best Regards
Shwetha Suvarna

0 votes
Pallavi Shirodkar
Contributor
October 13, 2025

Hi @ojnick 

Kindly check whether you have the right permissions to change it.

Thanks!

ojnick
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 13, 2025

I'm not 100% sure if I'm checking correctly. I am an admin and I've been able to change the plan in the past.

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