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Unable to connect Bitbucket Workspace to Atlassian Organization - UI Option is Missing

jhcaution
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August 7, 2025

Hello,

I am trying to connect my existing Bitbucket workspace itycoon to my new Atlassian Organization, as prompted by an official email from Atlassian.

However, I'm stuck because:

  1. The "Switch to Atlassian administration" option is completely missing in my workspace settings.

  2. I have confirmed that my account has administrator privileges for the workspace.

  3. The direct migration URL (/admin/atlassian-admin-migration/prepare) results in a 404 Not Found error.

It seems my workspace is in a special state that prevents the normal connection process. Since I am on a plan that does not allow me to create a direct support ticket, I am requesting help here.

Could someone from the Atlassian team please check the status of the itycoon workspace and help me initiate the connection process?

Thank you.

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