User wont get invitation emails to repo

[iRIX Software Engineering AG]

Hi
One of our new users can't get invitation emails from bitbucket. The adress is not blacklisted, or blocked. Clould you check if the user is blocked on your server somehow. I read posts with similar problems. It is possible that the first invitation was sent, befor the account was active... (please let me know how i can provide you the email address to check) 

[Caroline R · Accepted solution]

Hi, @iRIX Software Engineering AG, welcome to the community! 

This has been a common issue, so we have created an article explaining How to get support for Bitbucket Cloud invitation and notification issues. 

I checked the pending invitations sent from the workspace you have access to and confirmed that one of the users who hasn’t accepted the invitation yet had a block on the server that prevented emails from being sent to them, so I removed this email from the suppression list. 

Now, could you please remove the invitation and send them a new one? You can do this by following the next steps:

In case you have invited them to a specific repository:

• Access the workspace >  Go to the repo you have invited them to;

• Access the Repository Settings > User and group access; 

• Click on the "invitation pending"; 

• Select the “Cancel invitation" option to remove the invitation; 

• Add the email again to send a new invitation. 

In case you have invited them to a group on this workspace:

• Access the workspace > Settings;

• Access User groups > Open the group you have invited them to; 

• Click on the "invitation pending"; 

• Select the “Cancel invitation" option to remove the invitation; 

• Add the email again to send a new invitation. 

Please let me know how it goes and feel free to share any additional questions regarding this case. 

Kind regards,
Caroline

[iRIX Software Engineering AG]

Thank you for you help.
We will resend the invitations

Kind regards

Linus