We are seeing error logs in our runners and unable to figure out the reason for them.

[Sushanth Chinnakka]

[2025-03-12 20:14:00,729] Updating runner status to "ONLINE" and checking for new steps assigned to the runner after 0 seconds and then every 30 seconds.

[2025-03-12 20:14:00,730] Updating runner state to "ONLINE".

[2025-03-12 20:14:00,845] An error occurred whilst updating runner state to "ONLINE".

org.springframework.web.reactive.function.client.WebClientResponseException$BadRequest: 400 Bad Request from POST https://auth.atlassian.com/oauth/token

at org.springframework.web.reactive.function.client.WebClientResponseException.create(WebClientResponseException.java:217)

Suppressed: reactor.core.publisher.FluxOnAssembly$OnAssemblyException: 

Error has been observed at the following site(s):

*__checkpoint ⇢ 400 from POST https://auth.atlassian.com/oauth/token [DefaultWebClient]

Original Stack Trace:

at org.springframework.web.reactive.function.client.WebClientResponseException.create(WebClientResponseException.java:217)

at org.springframework.web.reactive.function.client.DefaultClientResponse.lambda$createException$1(DefaultClientResponse.java:207)

at reactor.core.publisher.FluxMap$MapSubscriber.onNext(FluxMap.java:106)

at reactor.core.publisher.FluxOnErrorReturn$ReturnSubscriber.onNext(FluxOnErrorReturn.java:162)

at reactor.core.publisher.FluxDefaultIfEmpty$DefaultIfEmptySubscriber.onNext(FluxDefaultIfEmpty.java:101)

at reactor.core.publisher.FluxMapFuseable$MapFuseableSubscriber.onNext(FluxMapFuseable.java:129)

at reactor.core.publisher.FluxContextWrite$ContextWriteSubscriber.onNext(FluxContextWrite.java:107)

at reactor.core.publisher.FluxMapFuseable$MapFuseableConditionalSubscriber.onNext(FluxMapFuseable.java:299)

at reactor.core.publisher.FluxFilterFuseable$FilterFuseableConditionalSubscriber.onNext(FluxFilterFuseable.java:337)

at reactor.core.publisher.Operators$MonoSubscriber.complete(Operators.java:1839)

at reactor.core.publisher.MonoCollect$CollectSubscriber.onComplete(MonoCollect.java:160)

at reactor.core.publisher.FluxMap$MapSubscriber.onComplete(FluxMap.java:144)

at org.springframework.cloud.sleuth.instrument.reactor.ScopePassingSpanSubscriber.onComplete(ScopePassingSpanSubscriber.java:103)

at reactor.core.publisher.FluxPeek$PeekSubscriber.onComplete(FluxPeek.java:260)

at org.springframework.cloud.sleuth.instrument.reactor.ScopePassingSpanSubscriber.onComplete(ScopePassingSpanSubscriber.java:103)

at reactor.core.publisher.FluxMap$MapSubscriber.onComplete(FluxMap.java:144)

at reactor.netty.channel.FluxReceive.onInboundComplete(FluxReceive.java:415)

at reactor.netty.channel.ChannelOperations.onInboundComplete(ChannelOperations.java:439)

at reactor.netty.channel.ChannelOperations.terminate(ChannelOperations.java:493)

at reactor.netty.http.client.HttpClientOperations.onInboundNext(HttpClientOperations.java:796)

at reactor.netty.channel.ChannelOperationsHandler.channelRead(ChannelOperationsHandler.java:115)

at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:444)

at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420)

at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:412)

at io.netty.channel.CombinedChannelDuplexHandler$DelegatingChannelHandlerContext.fireChannelRead(CombinedChannelDuplexHandler.java:436)

at io.netty.handler.codec.ByteToMessageDecoder.fireChannelRead(ByteToMessageDecoder.java:346)

at io.netty.handler.codec.ByteToMessageDecoder.channelRead(ByteToMessageDecoder.java:318)

at io.netty.channel.CombinedChannelDuplexHandler.channelRead(CombinedChannelDuplexHandler.java:251)

at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:442)

at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420)

at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:412)

at io.netty.handler.ssl.SslHandler.unwrap(SslHandler.java:1503)

at io.netty.handler.ssl.SslHandler.decodeNonJdkCompatible(SslHandler.java:1377)

at io.netty.handler.ssl.SslHandler.decode(SslHandler.java:1417)

at io.netty.handler.codec.ByteToMessageDecoder.decodeRemovalReentryProtection(ByteToMessageDecoder.java:530)

at io.netty.handler.codec.ByteToMessageDecoder.callDecode(ByteToMessageDecoder.java:469)

at io.netty.handler.codec.ByteToMessageDecoder.channelRead(ByteToMessageDecoder.java:290)

at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:444)

at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420)

at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:412)

at io.netty.channel.DefaultChannelPipeline$HeadContext.channelRead(DefaultChannelPipeline.java:1357)

at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:440)

at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420)

at io.netty.channel.DefaultChannelPipeline.fireChannelRead(DefaultChannelPipeline.java:868)

at io.netty.channel.epoll.AbstractEpollStreamChannel$EpollStreamUnsafe.epollInReady(AbstractEpollStreamChannel.java:799)

at io.netty.channel.epoll.EpollEventLoop.processReady(EpollEventLoop.java:501)

at io.netty.channel.epoll.EpollEventLoop.run(EpollEventLoop.java:399)

at io.netty.util.concurrent.SingleThreadEventExecutor$4.run(SingleThreadEventExecutor.java:997)

at io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74)

at io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30)

at java.base/java.lang.Thread.run(Unknown Source)

[Syahrul]

G'day, @Sushanth Chinnakka 

Welcome to the community!

We need more information and the complete logs of your runner to investigate the issue. I see that you are on a paid workspace plan. Please raise a support ticket at our support portal and include the full runner logs along with information about your runner type. This will help us in our investigation.

Regards,
Syahrul