"Something went wrong" when trying to edit a pull request when one of the reviewers left the company

[François-Xavier Thomas]

I have created a pull request where I can no longer edit the description. BitBucket shows "Something went wrong, We couldn’t update the description. Wait a few minutes and then try again.".

The browser console shows an attempt at PUT https://bitbucket.org/!api/2.0/repositories/company/reponame/pullrequest/id which received HTTP 400 with a JSON error "reviewers: XXXXX is no longer a member of this workspace and cannot be added to this pull request". XXXXX previously marked the PR as approved, but his account was recently disabled because he left the company a few days ago.

This sounds like a bug?

[Ben]

Hi François-Xavier,

This is indeed a bug and has been raised with our developers accordingly in the past:

• https://jira.atlassian.com/browse/BCLOUD-21777

To resolve this:

• You will need to remove the reviewer from the PR (and default reviewers if present)
• If you can't do so via the UI, you would need to remove them manually using the API:
  https://developer.atlassian.com/cloud/bitbucket/rest/api-group-pullrequests/#api-repositories-workspace-repo-slug-default-reviewers-target-username-delete

Please let me know how this goes.

Cheers!

- Ben (Bitbucket Cloud Support)

[François-Xavier Thomas]

Hi Ben,

When trying to remove reviewers from the web UI I see the following request fail with a 403 (and a JSON body with message "You cannot remove reviewers with status"):

DELETE
https://bitbucket.org/!api/internal/repositories/company/repo/pullrequests/id/reviewers/somehash

The reviewer has already been removed from the default reviewers, so I'm not sure if the API you linked to is worth trying?

[Theodora Boudale]

Hi François-Xavier,

Please allow me to step in as Ben is out of office.

In this case, since the reviewer previously approved the PR, I'm afraid it will not be possible to edit it. The only workaround would be declining the PR and creating a new one.

Kind regards,
Theodora

[François-Xavier Thomas]

Hi Theodora,

Got it, thanks! That's what I supposed but it's good to get confirmation.

François-Xavier