Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

"We couldn’t log you in" Error

Dk
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 13, 2025

Despite trying in Chrome and Firefox without privacy protections and extensions, and in incognito mode, I'm getting the fabled error.

 

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.



I see the issue is likely related to a long dormant account and that looks to be changing soon enough for me, so if I could get help around that, I'd really appreciate it.

2 answers

0 votes
Shwetha Suvarna
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 15, 2025

Hi @dihckno NA 

Welcome to community...

We observe that your account was Dormant due to inactivity.
I have activated the account now. Please access site and let me know if the issue persists.

Thanks 
Shwetha Suvarna

0 votes
Tansu Akdeniz
Community Champion
October 15, 2025

Hi @dihckno NA 

Welcome to the community!

It seems your account needs to be re-activated.

The Atlassian support team has been notified and they will reach out to you.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events