📊 Value Analytics survey – We want your feedback!

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Hi, community! We’re excited to announce another round of our quarterly Value Analytics Survey. Your experience and feedback are at the heart of our community, and this survey is a key way for us to understand what’s working well and where we can improve.

What is the Value Analytics survey?

The Value Analytics Survey is a short, quarterly questionnaire that appears as a pop-up when you visit the Atlassian Community forums. It’s designed to gather your honest feedback about your experience, the value you receive from our resources, and how we can better support you.

What feedback are we looking for?

This survey is run by the Community Management team and is focused only on your experience with the Community forums. We’re not able to make changes to Atlassian products or apps like Jira or Confluence. While we do pass along product feedback to the right teams, please use this survey to share your thoughts specifically about the Community forums.

We want to hear what’s working well, too!

We definitely want to hear what is great about your experience, not just where we can improve. Your positive feedback helps us understand what to keep doing and what makes our community special for you.

How do we use the data?

Your responses help us:

• Identify what features and content are most valuable to you
• Prioritize improvements and new features based on real member needs
• Ensure our community continues to deliver relevant, high-quality experiences

All survey data is aggregated and anonymized. We use it solely to enhance our platform and better serve you—your privacy is always respected.

Why is this important?

Your voice shapes the future of our community. By participating, you help us:

• Make data-driven decisions that reflect your needs
• Keep our resources up-to-date and useful
• Foster a community that grows and evolves with its members

❓ FAQ

Some members have noticed the survey pop-up reappearing even after completing it. This is due to how your browser stores information:

Q: Why do I keep getting the survey pop-up?
A: The survey uses browser cookies to remember if you’ve already seen or completed it. If you clear your cookies, your browser forgets this information, and the survey may appear again. You can simply close the pop-up.

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🙌 How else can you help us improve the experience?

One consistent piece of feedback surfaced by the Value Analytics survey is that old and outdated content gets in the way of finding what you need - and we’ve increased our efforts to clean up that content. The “helpfulness score” of our content has been steadily increasing since then.

Here are two quick ways you can help:

• Use the “Was this helpful?” Yes/No buttons at the bottom of our articles and resources. Your quick feedback lets us know what’s helpful and what might need attention.

              

• Report old and outdated content by using the “Report to moderators” option. This helps us quickly review and update or remove old information, ensuring our community resources stay accurate and relevant.

           

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Thank you for helping us make this community better for everyone!
Your feedback truly makes a difference.

Have something to share? Add your thoughts in the comments—we appreciate your input!

[Barbara Szczesniak]

@SilkeS When can we expect to see the survey?

[SilkeS]

Hey @Barbara Szczesniak , we enabled it this morning, so you should see it soon if you haven't already. Thank you for checking.