On Call assignment support

[Leandro Guida]

Hello, 

As OpsGenie is being discontinued, I'm looking into Compass Operation for on call functionalities for multiple teams. 

Some features seems to be lacking on Compass though, like assign a ticket to the on-call person (and therefore get the teams on call person)on Jira integration, and the list on call person for all teams  on the Slack integration. 

Is there a way to get these integrations or do you plan to add them there? 

[Erik Budtke]

Hey @Leandro Guida ! I'm just a lowly engineer, so I won't comment on the exact roadmap status, but I did want to follow up on your ask about the Slack integration specifically. I'll see if I can find a PM to chime in on future functionality.

The Compass Slack app did enable slash commands with our recent update to support Compass Operations. I believe the `/compass whoisoncall` command is what you're looking for in terms of listing out who is currently on-call. You can optionally add a <schedule name> argument to view a specific on-call schedule as opposed to viewing all of them.

If that command isn't exactly meeting your requirements, I'd love to hear about it so I can log a feature request in our backlog.

[Leandro Guida]

Oh. I didn't see the command before because although I had set up the integration, the command only shows if I link a team to a channel. 

I see the command now.

But I'm still looking for on call auto-assignment on Jira tickets.