Pros and Cons of using Confluence for public facing, context sensitive, online help

[Kelley Bennett]

I have been tasked with the gathering of evidence regarding the pros and cons of using Confluence for online help.  I'm hoping some of you out there have some opinions and experience regarding this topic.

Thanks!

[Lua_Boschman__Comalatech_]

Hi Kelley! You might find this case study we did useful. It's from Tyler Technologies, a company that delivers software solutions for the public sector. They built client-facing knowledge base using Confluence:

https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Tyler-Technologies-creates-knowledge-base-for-customer-success/ba-p/1434309

@Libby Healyfrom Tyler Tech might also be able to give you insights.

[Kelley Bennett]

Thanks for that, but from what I can tell, it looks like they are using Confluence in conjunction with another HAT.  I'm really looking for  pros and cons of using Confluence by itself... we don't want to combine it with anything else or use plug-ins.  I need simple black and white info that I can present to Management.