Bug report - in resolution screen of embedded Jira ticket, custom labels field shows no labels

[Stefan Draber]

Hi there,

we experienced following bug when transitioning a Jira issue embedded in Whiteboard:

When I change the issue status to done, the resolution screen opens as expected. In the resolution screen, there's a required custom label field 'Umfeld'. But when I click the field it does not show the previously used labels, instead it seems to be loading endlessly.

When I click the exact same field in the normal embedded issue view, it works fine.

I can send you a screen recording of what I'm doing, if needed.

Best regards,

Stefan

[Scott Le]

Hi @Stefan Draber , please could you send a video? That'd be super helpful

[Stefan Draber]

Hi @Scott Le 

sure, can you please provide a link to where I can upload the screen cap?

[Scott Le]

@Stefan Draber you can upload it to Google Drive or the likes and share the link

[Stefan Draber]

Hi @Scott Le 

here you go: https://filetransfer.io/data-package/MNWxqOg9#link

[Scott Le]

Hi @Stefan Draber , thanks for sending the GIF. Could you please let me know if you face the same issue doing that in Jira directly, without Whiteboards? 

[Stefan Draber]

Hi @Scott Le 

no problems directly in Jira, works like a charme.

I also checked different browsers, same behaviour in both Chrome and Firefox.

Here's the exact error message from the Chrome console which pops up right when I click the field:

batch.js?jag=true&locale=en-US:1510 Uncaught TypeError: Cannot read properties of null (reading 'left')
at r.offset (batch.js?jag=true&locale=en-US:1510:548)
at r.offset (batch.js?jag=true&locale=en-US:1352:611)
at r.left (batch.js?jag=true&locale=en-US:1504:324)
at r.setPosition (batch.js?jag=true&locale=en-US:1516:4372)
at r._show (batch.js?jag=true&locale=en-US:1516:6159)
at r._showContent (batch.js?jag=true&locale=en-US:1516:3893)
at batch.js?jag=true&locale=en-US:1516:3809
at r.<anonymous> (batch.js?jag=true&locale=en-US:1516:5781)
at r.<anonymous> (batch.js?jag=true&locale=en-US:1516:3431)
at batch.js?jag=true&locale=en-US:1516:1198
at r.content (batch.js?jag=true&locale=en-US:1498:227)
at r.content (batch.js?jag=true&locale=en-US:1516:1141)
at r.refreshContent (batch.js?jag=true&locale=en-US:1516:3314)
at r._lazyInit (batch.js?jag=true&locale=en-US:1516:5373)
at r.show (batch.js?jag=true&locale=en-US:1516:3786)
at r.showSuggestions (batch.js?jag=true&locale=en-US:3184:5850)
at r._setSuggestions (batch.js?jag=true&locale=en-US:3184:4589)
at r.<anonymous> (batch.js?jag=true&locale=en-US:3184:5464)
at d (batch.js:27:14462)
at Object.fireWith (batch.js:27:15221)
at Object.fire [as resolve] (batch.js:27:15260)
at Object.<anonymous> (batch.js?jag=true&locale=en-US:3184:3849)
at d (batch.js:27:14462)
at Object.fireWith (batch.js:27:15221)
at Object.fire [as resolve] (batch.js:27:15260)
at r.<anonymous> (batch.js?jag=true&locale=en-US:3160:680)
at d (batch.js:27:14462)
at Object.fireWith (batch.js:27:15221)
at Object.fire [as resolve] (batch.js:27:15260)
at r.<anonymous> (batch.js?jag=true&locale=en-US:3142:775)
at Object.o [as success] (batch.js?jag=true&locale=en-US:1370:828)
at d (batch.js:27:14462)
at Object.fireWith [as resolveWith] (batch.js:27:15221)
at r (batch.js:35:864)
at XMLHttpRequest.r (batch.js:35:6694)

[Scott Le]

Do you know the custom field type? Providing the field configurations would be good for us to triage the issue. 

[Stefan Draber]

Hi @Scott Le 

sorry for my late response, somehow the notification about your post got lost.

It's a Labels field

[Stefan Draber]

Hi @Scott Le 

is there any updates on this one? From my end it still looks the same.