After changing to site to SSL, Windows XP based systems cannot open attachments in IE 8

[Dan Machovec]

We recently updated our instance of Confluence to run SSL only, off port 8443. Since moving to the encrypted web traffic, I have several clients still using Windows XP, and subsequently are tied to IE 8, and they cannot open or download any attachments. I have had one of the affected users test from my machine running Windows 7 and IE 9 and they can access attachments without issue.

[Dennis Kromhout van der Meer]

90% of the time in support this is due to a wrongly configured Base URL, be sure that it's filled in to the same URL you're accessing your application with. To change this, read the following documentation: Configuring the Server Base URL.

If that doesn't fix it, place these Valve elements in the Context element of conf/server.xml:

<Valve className="org.apache.catalina.authenticator.FormAuthenticator" securePagesWithPragma="false" />
<Valve className="org.apache.catalina.authenticator.NonLoginAuthenticator" securePagesWithPragma="false" />

[Dan Machovec]

Thank you for your response. I will make the change and see if that works.

[Dennis Kromhout van der Meer]

Have you tried adding those lines to the Context in the server.xml?

[Dennis Kromhout van der Meer]

You would have to recycle the service :)

[Dan Machovec]

I have modified the base URL and added the VALVE elements in the Contect element of sever.xml.

I am awaiting a response from my users to see if the additions/modifications have resolved the issue.

Are these immediate changes or does a service need to be cycled?

[Dan Machovec]

After adding the elements to the server.xml, I received errors while running c:\confluence\bin\startup.bat. The system wouldn't start up. I commented them out and everything gets running again.

I am still awaiting feed back from my users, I will see where this goes from here.

[Dan Machovec]

Thank you. They do not match, in fact there is a server name listed in the URL rather than a full https DNS address. We use a non standard port, and the old HTTP port is listed rather than the new HTTPS port. I will make the change and see if that makes a difference.

Thank you for the response.