Articles taking over portal home page when category is added in confluence

[Ryan Stegmann]

Hi All

I may have missed something but wondering if its possible to show suggested articles in a specific "requested Service" form or having a link on the portal home page independently of the "Service Requests". To explain further. When I add a category ( ex. printing ) to an article it then becomes the "parent" and the my "Service Requests" were then reduced to a link below all the articles. Wouldn't it make sense for that to be reversed? please correct me if I'm being an idiot and completely missing the point of this. 

[Pramodh M · Accepted solution]

Hi @Ryan Stegmann 

Welcome to the Community!!

The only configuration we have is on restricting the suggestion for each request type using labels from the confluence.

Category is used to group the articles on the better suggestions to customers when they start typing the question

Hope this is clear

Thanks,
Pramodh