Atlassian Companion Issues...

[Mary Cook]

Some of our users are reporting issues with not being able to "open in Word" for example - their Atlassian Companion doesn't seem to be functional. Any tips to get this running again?

[Shannon S]

Hello Mary,

Thank you for contacting us about this issue. So sorry for the delay.

We would need more information in order to troubleshoot this, but I see now that you raised a ticket with our support team. It appears that they're already on it and waiting for your details.

You can continue to work with them in the support ticket, just please let us know what the resolution was in case other users are having the same issue. 

Regards,

Shannon