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Atlassian accounts SSO

Nicko Glayre
Nicko Glayre
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May 15, 2025

Hi,

I've setup SSO on our Atlassian account for a long time now and it went through our Auth0 IDP with multiple domains. Now for some reason when not using the same domain even if trying to reach our_instance.atlassian.com it redirects the user on another_instance.atlassian.com which correspond to his/her email address even if the user doesn't yet have an account on another_instance.atlassian.com. How can I make sure users when reaching our_instance.atlassian.com follow the good authentication workflow?

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