Atlassian app switcher

[Joan Andreu Juan Torrens]

A user of my organization reports she has four different accesses in the Atlassian app switcher. She has sent me this:

How can we erase all the "team" access so just one left?

Thank you !

[Sarp Egemen]

Hi @Joan Andreu Juan Torrens ,

I posted an answer a few minutes ago, but it disappeared magically, so here again my interpretation of the problem:

The three other instances were most likely created accidentally by her. This is a common issue where users forget the link to their company instance, so they type "Jira" or "Confluence" into Google, and often the registration link appears at the top of the search results. They believe they are logging into the company instance but end up creating new ones instead.

Please check this discussion for more insights: link

To delete these instances, if the account is managed, the organization admin can assign themselves as the admin for those instances and delete them. If it's not managed, then the user who created the instance (in this case, your colleague) needs to delete it.

[Joan Andreu Juan Torrens]

Thanks a lot Sarp

It seems it has happened as you say. I'm going to confirm it and see how to erase that instances.

[Sarp Egemen]

Hi @Joan Andreu Juan Torrens 

The other three instances were accidentally created by her when she tried to find your instance. Employees often forget the link, so they type "Jira/Confluence" into Google. The first few links are for registration, and users think they are logging in to their instance but end up creating a new one.

See the discussion here for more insight:
https://community.atlassian.com/t5/Confluence-questions/SECURITY-ISSUE-during-login-procedure-of-managed-users/qaq-p/2841895#M327014

All the best,