Attachment Preview - Internet Explorer Has Stopped Working (BUG)

[Martin James]

Our users are getting the Internet Explorer has stopped working bug whenever they're trying to preview a file on Confluence. Why is this happening? We're using IE 11.0.96.

To complicate things further, we have discovered the preview window appears on certain computers but not on all of them. If someone who can't see the preview window tries this on a PC which down work, it works.

[Shannon S]

Hello Martin,

I have a few questions to ask in order to help troubleshoot this issue.

1. What version of Windows are the users on?
2. If you access the Browser in the "No Add-ons mode" does the problem still occur?
3. Does the issue occur on 100% of tested computers with this browser?
4. f you access the instance bypassing the proxy (IP : PORT), does the problem still occur?
5. If you disable the "Compatibility View", does the problem still occur?
6. If you access the instance in Private/Incognito mode, does the problem still occur?
7. Have you tried to access the instance on a previous version of this same browser and check if the problem persists?

As for your 2nd issue, I'm afraid it isn't clear to me what the issue is. You said that some users do not get a preview window. What happens for those users instead? I see you said that if they cannot see the preview window and try this on another PC, it does work? What is different between the users that do not see a preview window vs do?

Regards,

Shannon