Attachments did not show up in the browser regardless of which security policy we chose

[Shirly Tsang]

We changed the default attachment download security policy to the insecure option as suggested in a previous resolved issue. But, the PDF attachment still did not show up in the browser. So, we switched to the third option to prompt our users to download the attachment; but, we still see a blank page in the browser.  So, it appears that none of the "Attachment download security policy" works. Please help!

[AnnWorley]

Hi Shirly,

PDFs do show in my Confluence 6.9.x test instance. If you are seeing unexpected behavior please make sure the browser cache has been cleared as recommended on Where can I find Attachment Download Security Policy.

If you continue to experience an issue after clearing the browser cache, please let me know more:

• What browser are you using?
• What version of Confluence are you running?
• How are the PDFs being added to the page? Do the PDFs fail to display when inserted on the page in edit mode via drag and drop, for example? 
• Do all users see the same results or can the author of the page view the PDF rendered on the page?
• Is the PDF being inserted inside a macro? If so, which one?

Thanks,

Ann

[Shirly Tsang]

Thanks, Ann! I still cannot see the PDF inline in my browser. So, here's the information:

• What browser are you using?
  @Shirly: I am using FireFox.
• What version of Confluence are you running?
  @Shirly: I believe we are running version 6.1.1.
• How are the PDFs being added to the page? Do the PDFs fail to display when inserted on the page in edit mode via drag and drop, for example?
  @Shirly: We actually linked to the PDF when we edit the icon we added to the page. So, we have a PDF icon added to the page, then we link the icon through the "Edit Link" dialog by uploading the PDF file.
• Do all users see the same results or can the author of the page view the PDF rendered on the page?
  @Shirly: Actually, IE opens up the PDF, but not FireFox or Chrome.
• Is the PDF being inserted inside a macro? If so, which one?
  @Shirly:  We just uploaded the PDF through the "Edit Link" dialog -> Files, and then uploaded it.

Thanks!
Shirly

[AnnWorley]

Hi Shirly,

Thanks for the update! It is interesting that IE renders the PDF but the other browsers do not. To help isolate the issue please try inserting a PDF onto a page without the PDF macro. Just create a page, then add the PDF via the + menu on the Editor toolbar:

Ideally, you could try with the same and different attachments to eliminate the content of the PDF itself as a factor.

Thanks,

Ann

[Shirly Tsang]

So, we were able to render the PDFs if we refresh the browsers after we click the links.

Thanks!

Shirly

[AnnWorley]

That's great news! Thanks for circling back to let the Community know the fix. :)