Backup manager is hang while backing up

[xujuan]

when backup processes about 2/3, it hang there, how can I successfully do it 

[Minh Tran]

@xujuan,

What version of Confluence are you using? Can you please provide steps to reproduce?

[Sloan]

Hi @xujuan

Are you on Confluence Server? If yes please check the Applications logs for hints what stops the export process.

• Working with Confluence Logs

Are you doing a Space Export or a full site backup?

Best Regards
Nick

[xujuan]

I'm replying it in behalf of Xujuan. No, we are on the confluence cloud, just want to back up and see how large the backup file is, however can't succeed

[Minh Tran]

@xujuan i suggest you to contact to our support team here at https://getsupport.atlassian.com to get help on this case