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Broken images in Blog email notification

Sean_Cullen November 13, 2023

Hey Atlassian team,

My company would like to start using the blog feature of Confluence, but we noticed that the email notification that results when a blog is published has broken images. Is there something we are doing wrong?

We tried:

  • Converting images to pixels
  • Inserting the image (rather than copy/paste)

1 answer

0 votes
Dam
Community Champion
November 13, 2023

Hi @Sean_Cullen 

This is a known issue and more details can be found here: https://jira.atlassian.com/browse/CONFCLOUD-9443

 

... the issue is that the images on the page are secured and therefore requires a login to view. This is expected behavior and not a bug. 

A workaround is using Gmail while you're logged into Confluence in another tab because Gmail goes through the proxy to render the images. 

I hope this helps.
Dam.

Sean_Cullen November 16, 2023

So I tried this workaround (being logged into Confluence while receiving the email) and I still have broken images. 

Another issue that was pointed out is that the /profile picture image comes through comically large in the blog email notification:

Large profile pictures.jpg

Sean_Cullen November 29, 2023

@Dam Thanks for the workaround. However I tried this and have yet to see it work. Leadership sees this has a big shortcoming of the Confluence Blog function and effectively discourages our readers from even looking at the email/blog.

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