Built-in widget that creates a change log from a Jira release spins indefinitely

[Antonio Masi]

Built-in widget that creates a change log from a Jira release just spins indefinitely and doesn't create. 

We are unable to create Jira change log reports please help.

[Jens Schumacher - Released_so]

I can't help with indefinite loading issues, but if you want to use this as an opportunity to improve your release notes, take a look at Released.

[Bill Sheboy]

Hi @Jens Schumacher - Released_so 

As a reminder...when recommending a marketplace vendor product, please ensure you disclose your affiliation to that vendor in your post wording, and not just in your profile name / badge. For more information about this, please see:

Atlassian Partners - Rules of Engagement

https://community.atlassian.com/t5/App-Central-articles/Atlassian-Partners-Rules-of-Engagement/ba-p/2899328

Kind regards,
Bill

[Bill Sheboy]

Hi @Antonio Masi 

I wonder if what your are observing is related to...

A performance-impacting incident has been happening for several hours.  You may watch its progress here, or select the item to receive updates:

https://jira-software.status.atlassian.com/

Kind regards,
Bill

[Antonio Masi]

This has been happening since the 14th unfortunately 

[Bill Sheboy]

Do you mean the built-in "release notes" feature or something else? 

I am not familiar with a built-in feature to produce a change log for a release.  How do you access this feature and what does it look like?

[Antonio Masi]

Should be these steps.

[Bill Sheboy]

You included a link to the Create Release Notes documentation, but I do not see anything in there about Change Logs.

• If you do see that view when you use that feature, is it a marketplace addon / app?  For a vendor, please check with their support team.
• If not, perhaps check with your Jira Site Admin to submit a ticket to Atlassian Support to take a look: https://support.atlassian.com/contact/#/