Can I add a link from a JIRA ticket to Documentation Space in Confluence?

[Clare Lawson]

Help. I have a Service Desk Team and I have engineers.  I want the engineers to be able to document their work in Confluence.  I envision a button from their JIRA tickets that links to a documentation space in Confluence.  They can also go to the Documentation Space free of using the JIRA button to document things.

The SD Team-I want them to be able to create documentation in Confluence from a JIRA ticket link.  I also want them to be able to search for any documentation that already exists.  It could be from the engineering team or the SD team.  

Do I need a Documentation Space for one and a Knowledge Base for the other?  Help :) 

[Ravi Sagar _Sparxsys_]

Hi @Clare Lawson 

Once you integrate Jira and Confluence then this is a normal feature. On your Jira issue you will have this option to not only link to an existing page but also create a page from the Jira issue.

You will have to also link a specific page to your JSM project.

Ravi

[Clare Lawson]

I can't seem to view it on the JIRA tickets.  The link.  Any advice?