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Can I report on KB Articles in 7.4?

Gina Sabella September 9, 2021

Can I report on KB Articles in 7.4?

 

I'm not seeing any options.

1 answer

1 vote
Alexis Robert
Community Champion
September 10, 2021

Hi @Gina Sabella , 

 

what exactly are you talking about when you say "report on KB articles" ? Could you please share a screenshot maybe of what you're trying to do, or describe what is not working ? 

 

Many thanks, 

 

--Alexis

Kishan Sharma
Community Champion
September 10, 2021

Yeah, this is unclear from the question. 

Gina Sabella September 10, 2021

I would like to create a monthly report that shows me how many Knowledgebase Articles were created, updated, and/or retired

 

Thanks!

Kishan Sharma
Community Champion
September 13, 2021

You can use REST API to create reports on your articles created/updated/expired etc. Refer this thread for other solution which can be achieved using labels.

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