Can logged in (but unlicensed) Service Desk users comment on Confluence articles?

[Anna Alabau]

Hi all

Sorry if this is already solved somewhere but can't find it. The issue I have is the following:

We have Jira Service Desk set up (one per client with multiple users per "customer") so clients can report bugs etc. We also have spaces associated to those Service Desks so they can consult documents related to their websites (how-to, guides, etc.).

Some of those documents require either:

• general comments for the article and/or
• inline comments

I'm aware that licensed users can add comments generally and inline, but can't find a way to see if logged in users can comment on the articles they can see in their service desk workspaces.

I've tried to find the service-desk-users group in permissions, but it doesn't find a match.

I've tried to find a customer with access via their email in Individual users but no match either.

And I can't make the articles view for unauthorised users as it's not our intent.

Can somebody cast any light on this?

Many thanks

Anna

[Jack Brickey]

Hi Anna,

I realize that this is an old post and very likely you have moved on. However I wanted to try to answer this for future searchers. In order to be able to comment on pages in Confluence one needs to be licensed.