Can't add images to a confluence page

[Jerome Martins]

Hello,
For over a week now, I'm no longer able to add images to a Confluence page.
If using "/image" the widget doesn't appear to suggest an upload, if drag and drop from a folder, the image is not uploaded either.

I tried log off and on from my account, but it didn't solve the problem.

How can I proceed to integrate image files again?

Thank you.

Best regards,

[Suvradip Paul · Accepted solution]

Hi @Jerome Martins ,

Thanks for posting and welcome to the community.

It seems from the description that you are using New Editor, could you please try with '/files' and see if that works?

Please refer this guide - https://support.atlassian.com/confluence-cloud/docs/display-files-and-images/ for reference.

Let me know if that helps.

[Jerome Martins]

Hi Paul, and thank you for your quick reply.

I tried with "/files" and apparently it's the same widget as "/image", the result is thus the same, meaning nothing appears on the page I'm editing.

In the editor I'm using the widget is called "Files & images".

Unfortunately, I didn't have better luck so far.

[Suvradip Paul]

Thanks @Jerome Martins  for your prompt response.

Just to test -

1. If you type '/files' you would see other options like profile picture or User Profile. Are these working as expected?
2. One more thing, Could you please change the workspace, create a new workspace and try this under any new page to image upload and confirm if that works?

[Jerome Martins]

Thank you for these suggestions.

1. the other options seem to be working even though in the dropdown menus I don't have any content. But at least a dialog box shows up when I pick these widgets.
2. Tried uploading an image in a different Space and it worked. Would it be something to do with th permissions that I've been given for this Space?

[Suvradip Paul]

Please check your global(if you are admin), space - space admin and page permissions and compare with the newly created one. It can be a page restriction issue.

Guide for these permissions check - https://support.atlassian.com/confluence-cloud/docs/what-are-confluence-cloud-permissions-and-restrictions/.

Please let me know if that helps.

[Jerome Martins]

Dear Paul, thank you for your help, you were right in pointing out page restrictions. After reviewing this with the admin, the problem is now solved. Many thanks.

[Suvradip Paul]

No worries @Jerome Martins . Glad to hear that. Please visit this community and ask queries and share posts related Atlassian Products. 

Stay safe and healthy.

[Kishan Sharma · Accepted solution]

Welcome to the Atlassian Community @Jerome Martins On cloud, this functionality is currently working fine. Have you tried clearing your browsers cache and retry the operation ? or can you try the same operations on any other alternate browser to rule out the fact that its not a browser specific issue ? 

[Jerome Martins]

Hi Kishan, and thank you for the quick reply.

Following your advice I did the following tests:

• Clear current browser cache and retry - no success
• Same computer different browser - no success
• Same browser different computer - no success

Unfortunately, I didn't have better luck so far.

[Kishan Sharma]

Thank you @Jerome Martins for testing the options. So its not a browser issue. Please check if you have Attachments Add permission on the space where you are having issues.

[Jerome Martins]

Dear Kishan, thank you for your help, you were right in pointing out Space permissions. After reviewing this with the admin, the problem is now solved. Many thanks.

[Kishan Sharma]

Good to know that helped @Jerome Martins 😊