Can't invite deactivated user - but cant find the user to reactivate

[Greg Hubbard]

Trying to invite a new user but get this error:

'We're unable to invite deactivated accounts'
Remove or reactivate deactivated accounts, then try again

I then navigate back to users and search for all deactivated users and the user does not appear. I suspect this was a previous failed invite but can't find this anywhere

[Jan Kuntscher - appanvil - Aura Karma Mantra]

Hi Greg,

maybe the user is suspended? Check all three Statuses at the same time and search again:

Also go to the User requests view and check, if the user is listed there. 

I hope this helps somehow.

Best regards,

Jan

[Greg Hubbard]

Unfortunately, no. The user does not appear in either of those views.