Cannot create a Jira Issue from confluence

[Germán Barrientos Mora]

I am creating a Requierements Document using Confluence online template, after saving and publiching document, if I highlight a portion of text, I got a contextual menu, in which I find an option to create a new Jira Issue, when I choose it, I fill some fields values, when I save, COnfluence process it correctly, as no Error Message is raisen. Issue is created correctly in Jira, but link in Counfluence is not created. 

Once I was able to created correctly even with a tag with issue status (inside Confluence document).

Can you please give some advice?

Thanks

[Shannon S]

Hello @Germán Barrientos Mora,

Thank you for contacting us about this. 

Could you tell me a few things about the problem you've experienced?

1. Does this happen when you are creating multiple issues at one time, or only single issues?
2. Are other users experiencing the same issue?
3. Is this with specific projects, such as Next Gen projects in Jira?

As a workaround, you can use the Jira issues macro to create Jira issues via Confluence, but I understand this isn't ideal because you can't use the highlighting feature to do so.

I look forward to hearing from you soon!

Shannon