Cannot import an ics file in Team Calendar for Confluence

[Swarna Radha]

Hi, 

I have downloaded an ics file from my outlook, when i tried to upload it on Team Calendar but i am not able to do so.

Confluence used: 6.2.4

Please find the screenshot

Thanks and regards,

Swarna

[AnnWorley]

Hi Swarna,

Please let me know what happens after you choose the Import button. Does an error appear in the browser? If so, please let me know what it is.

Sometimes the same error will be in the atlassian-confluence.log with more details. It is located in the directory <confluence_home>/logs. Please reproduce the error, note the time and check that time in the log to see if we can find out more about what is failing during the import.

I look forward to hearing what you find.

Best regards,

Ann

[Swarna Radha]

Hi Ann,

No error is displayed. Nothing happened, it remains on the Import Calendar screen.

Please find the log

2017-10-12 03:43:21,497 INFO [http-nio-8090-exec-6] [atlassian.confluence.status.SystemErrorInformationLogger] writeToLog
Request Unique ID : b94ebc01-459f-4518-a65e-76fded332906
--------------------------
JVM Stats
--------------------------
usedMemory = 568602864
usedMemoryInMegabytes = 542
availableHeap = 505138960
freeMemoryInMegabytes = 481
allocatedHeap = 1073741824
freeAllocatedHeap = 505138960
totalMemory = 1073741824
totalMemoryInMegabytes = 1024
availablePermGen = 0
maxPermGen = -1
maxHeap = 1073741824
usedHeap = 568602864
freeMemory = 505138960
usedPermGen = -1
--------------------------
Request Information
--------------------------
URL: http://192.168.11.30:8090/500page.jsp
Scheme: http
Server: 192.168.11.30
Port: 8090
URI: /500page.jsp
Context Path:
Servlet Path: /500page.jsp
Path Info: null
Query String: null
--------------------------
Attributes
--------------------------
javax.servlet.forward.request_uri: /plugins/calendar/importsubcalendar.action
javax.servlet.forward.context_path:
javax.servlet.forward.servlet_path: /plugins/calendar/importsubcalendar.action
javax.servlet.error.status_code: 500
com.atlassian.confluence.impl.profiling.DecoratorTimings: com.atlassian.confluence.impl.profiling.DecoratorTimings@124392be
com.opensymphony.sitemesh.APPLIED_ONCE: true
__cleanup_recursion_counter: 0
com.atlassian.confluence.web.filter.validateparam.RequestParamValidationFilter_already_filtered: true
atlassian.core.seraph.original.url: /500page.jsp
com.atlassian.labs.botkiller.BotKillerFilter: true
com.atlassian.gzipfilter.GzipFilter_already_filtered: true
Confluence-Request-Time: 1507805001434
com.atlassian.confluence.web.ConfluenceJohnsonFilter_already_filtered: true
com.atlassian.seraph.auth.LoginReason: OK
webwork.valueStack: com.opensymphony.xwork.util.OgnlValueStack@19f591a1
confluence.themecontext: com.atlassian.confluence.themes.ThemeContext@bf5cb57
javax.servlet.error.message:
javax.servlet.error.servlet_name: action
com.atlassian.confluence.security.websudo.MessagesDecoratorFilter__already_filtered__: true
com.opensymphony.sitemesh.USINGSTREAM: false
B3-TraceId: eb387117be6416
loginfilter.already.filtered: true
javax.servlet.jsp.jspException: org.apache.velocity.exception.ResourceNotFoundException: Unable to find resource '/com/atlassian/confluence/extra/templates/velocity/calendar3/calendar-import-subcalendar-timeZoneRequired.vm'
javax.servlet.error.request_uri: /plugins/calendar/importsubcalendar.action
com.atlassian.core.filters.HeaderSanitisingFilter_already_filtered: true
com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFixupFilter: true
javax.servlet.error.exception: org.apache.velocity.exception.ResourceNotFoundException: Unable to find resource '/com/atlassian/confluence/extra/templates/velocity/calendar3/calendar-import-subcalendar-timeZoneRequired.vm'
os_securityfilter_already_filtered: true
com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter: true
com.atlassian.confluence.util.profiling.ConfluenceProfilingStrategy.splits: []
--------------------------
Parameters
--------------------------
caused by: org.apache.velocity.exception.ResourceNotFoundException: Unable to find resource '/com/atlassian/confluence/extra/templates/velocity/calendar3/calendar-import-subcalendar-timeZoneRequired.vm'
at com.atlassian.confluence.util.velocity.ConfigurableResourceManager.loadResource(ConfigurableResourceManager.java:376)

 Thanks and Regards

Swarna

[AnnWorley]

Thanks for the log excerpt. The log indicates that a velocity template cannot be found:

caused by: org.apache.velocity.exception.ResourceNotFoundException: Unable to find resource '/com/atlassian/confluence/extra/templates/velocity/calendar3/calendar-import-subcalendar-timeZoneRequired.vm'

Plugin related files are cached on the file system. A good first step would be to try clearing the plugin cache as described in: How to clear Confluence plugins cache

Another thing to check is to make sure that the OS user running Confluence has full permissions on the Confluence Home and Confluence Install directories as defined in: Confluence Home and other important directories It could be that the file is present but Confluence cannot find it because of permissions.