Cannot update add ons

[Ella Sparks]

Hi,

I cannot update the add ons on Confluence and get the below error.

Where is the log to refer to for more information?

Currently have version 6.2.1 and the Support Entitlement Number is SEN-9575002

Kind regards,

Ella Sparks

[Davin Studer]

The log would be your atlassian-confluence.log. What OS are you running on? If it is Windows Server then the path would be C:\Program Files\Atlassian\Application Data\Confluence\logs.

[JP _AC Bielefeld Leader_]

Hi Ella,

without checking the log files, there will be not much help here. I suggest opening a call at Atlassian (https://support.atlassian.com/contact/#/).

You've got your SEN already & as the issue is with the Universal Plugin Manager, they will come back to you within some hours.

Best

JP