Cannot view the content after confluence access ready
We have created a survey in Confluence and shared to the staff who have already applied the Confluence access and then added her/him as eligible participant to input in our daily practice. But some of the staffs cannot be added after their confluence access ready.
Let me take Ida I T Wong below as an example. She already applied the confluence access in SNow.
But in the Confluence page, we cannot add her as an eligible participants so that she cannot view the survey and complete the survey.
In her screenshot, when she entered the survey link Operational Resilience - Vulnerability Assessment Survey Q3 2025 - AMH Risk and Control - WPB Confluence, the failure display is as below:
Could the team help find the error and address it? Please let me know if any support from me.