Cant update Confluence Cloud Migration Assistant plugin

[webenginenl]

Hi,

We have confluence 7.13.0 and due to the security issues recently we want to migrate asap to confluence cloud.

Therefore I need to update the Confluence Cloud Migration Assistant plugin. But when I try to update it it returns this error midway the update proces;

"An error occurred during installation. Refer to the logs for more information."

There is nothing in the logs and I can update other plugins.

The version of the plugin I have:

Installed version: 3.1.7

Available version: 3.2.4

Any suggestions on how to solve this, or an alternative method of migrating to the cloud?

Thanks

[webenginenl · Accepted solution]

I found the issue :facepalm:

Apparently something was messed with loading mysql configuration. The max_allowed_packet was overwritten by another .cnf file.

Setting the max_allowed_packet to 256M in the my.cnf solved it.

[Alexis Robert]

Hi @webenginenl , 

I've just tried exactly the same upgrade as you for the Confluence Migration Assistant (3.1.7 to 3.2.4) and did not get any errors. 

This is probably just a temporary issue, have you tried again to click on the "Update" button ? 

If it still fails, I would recommend uninstalling the app and reinstalling it from the Marketplace.

Let me know if this helps, 

--Alexis

[webenginenl]

.. Never mind.. 

[webenginenl]

.. Never mind..