Confiform Action Buttons: Conditions Stopped Working

[Lilian]

Hi Everyone,

We've been using our Confiform form now consistently for four months. Today we noticed a couple of things that have changed and am wondering if anyone knows why.

1. No changes have been made to the forms in months.
2. The Hide conditions no longer work - this controls when to display the action buttons
3. I have the TableView option to merge action buttons into one column. All of a sudden, the first action button listed shows with the field name as the column name whereas before, there was no column heading.

Can anyone point me in the right direction to start troubleshooting? I'd hate to re-do the forms that have been live since Q3'21. I know some updates to the add-on were available but in reading the release notes, it doesn't look like any of it would cause what we're experiencing.

Thanks,

Lilian

[Alex Medved _ConfiForms_ · Accepted solution]

Hi @Lilian 

Please open a support ticket with us https://wiki.vertuna.com/display/VERTUNA/Support+Request+Form

So we can troubleshoot this together

Hard to tell anything without seeing your form's configuration

Alex

[Lilian]

Thanks Alex. I opened a ticket. 

[Laura Holton _ACE Manchester_ · Accepted solution]

Hi @Lilian 👋

I've taken a look into this for you and whilst I have no answers as to why, my recommendation in terms of troubleshooting is to raise a support ticket directly with ConfiForms here: https://wiki.vertuna.com/display/VERTUNA/Support+Request+Form

They also include a way to contact them via email on the Atlassian Marketplace: vertuna@vertuna.com

I hope this helps but if you have any other questions just ask away 😃

All the best,

Laura

[Lilian]

Thanks Laura, I appreciate you researching this. I went ahead and opened a ticket.