Confluence Cloud backup process is hung up

[EEverett]

We've successfully completed a number of Confluence Cloud backups. Our latest one, however, has the "Create backup for cloud" button is greyed out, "Site export (backup) finished successfully" below and to the right in bold, and then the 12-segment spinning 'wheel' rotating to the right of that. This has been spinning for almost 24 hours now, and there is no apparent way to interrupt/kill the process. Help?

[Brant Schroeder · Accepted solution]

@EEverett Welcome to the Atlassian community

You will need to submit a support issue with Atlassian.  They will be able to look at your instance and rectify the problem.  https://support.atlassian.com/contact/#/