Confluence Org Admin left the company and need right transferring

[Tony Chen]

Apologies, it seems that I submitted my question under the wrong category at first.

As my title states, our original Org Admin has left the company, and unfortunately, there is no way for us to retrieve the account through our IT team.

I came across a similar question in this community post:
https://community.atlassian.com/forums/Questions/How-do-I-remove-an-organization-admin/qaq-p/1140954

According to the instructions there, it seems I need to raise my question here so that Support can create a ticket on our behalf:

"If you are a user without admin permission and the only site and org admin left the company, please create a new question here in the community so we can create a ticket on your behalf."

For your reference, I also attempted to raise a ticket through the support website (https://support.atlassian.com/contact/#/) by selecting "Security Concerns". Initially, I tried "Account Login and Email Issue", but it appears that only admins are allowed to raise a ticket under that category.

If possible, could you please help initiate a support ticket so that Confluence Org Admin rights can be transferred to my account?

Thank you very much for your assistance.

[Jessica · Accepted solution]

Hi @Tony Chen 

Welcome to the Atlassian Community.

I see that you were able to contact our billing and licensing team in order to get the Organization Admin role and they are helping you already with the initial steps before transferring you to our technical support team.

They have sent a reply to you in the ticket CA-3718712 with the next steps. Please check your email or the ticket in our support portal in case you have any questions and let us know, so we can continue the support from there. :)

Cheers,
Jessica

[Valerie Knapp · Accepted solution]

Hi @Tony Chen , welcome to the Atlassian Community and thanks for your post.

I have escalated this to Atlassian, who should reply to you here in this page.

Best wishes