Confluence Server mobile app 'We're missing something' error

[Bernhard Rusch]

I've just tried the new Confluence Server mobile app, but unfortunately it isn't working with our Confluence installation. 

We've enabled all the 3 required plugins, as described here https://confluence.atlassian.com/confkb/we-re-missing-something-error-on-confluence-server-mobile-app-938025601.html but still the app is displaying the error 'We're missing something'. 

Any hints? 

[Nick Moskalenko]

Hello Bernhard!

Thank you for your feedback.

Please make sure your instance have valid SSL certificate.

It should be issued by CA trusted on your Android device and also have information about "Intermediate CA" as described here:

https://developer.android.com/training/articles/security-ssl.html#MissingCa

Thanks!

Nick Moskalenko, Android developer on Server Mobile Team.

[Bernhard Rusch]

Hi, 

Thank you very much for your answer. 
According to the SSL check on ssllabs.com the certificate is installed correctly - the intermediate cert is also in place. 

Any other ideas? 

Thanks! 

[Jenny]

Hi Bernhard,

Sorry we've taken so long to get back to you!

Is this still an issue for you? If so I suggest you double check you've met all the requirements in our documentation.

If after that it's still not working for you, please email confluence-server-mobile@atlassian.com (including your domain) and we'll look into it for you.

Thanks

Jenny