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Confluence crashed every day

Heiko Grund
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March 27, 2014

Hi,

Confluence crashed every day and we don't know why.

Log:

2014-03-27 08:27:42,122 WARN [scheduler_Worker-6] [apache.pdfbox.util.PDFStreamEngine] processEncodedText java.lang.NoSuchMethodError: org.apache.fontbox.cmap.CMap.getSpaceMapping()I
java.lang.NoSuchMethodError: org.apache.fontbox.cmap.CMap.getSpaceMapping()I
at org.apache.pdfbox.pdmodel.font.PDSimpleFont.getSpaceWidth(PDSimpleFont.java:540)
at org.apache.pdfbox.util.PDFStreamEngine.processEncodedText(PDFStreamEngine.java:355)
at org.apache.pdfbox.util.operator.ShowTextGlyph.process(ShowTextGlyph.java:62)
at org.apache.pdfbox.util.PDFStreamEngine.processOperator(PDFStreamEngine.java:554)
at org.apache.pdfbox.util.PDFStreamEngine.processSubStream(PDFStreamEngine.java:268)
at org.apache.pdfbox.util.PDFStreamEngine.processSubStream(PDFStreamEngine.java:235)
at org.apache.pdfbox.util.PDFStreamEngine.processStream(PDFStreamEngine.java:215)
at org.apache.pdfbox.util.PDFTextStripper.processPage(PDFTextStripper.java:456)
at org.apache.pdfbox.util.PDFTextStripper.processPages(PDFTextStripper.java:381)
at org.apache.pdfbox.util.PDFTextStripper.writeText(PDFTextStripper.java:340)
at com.atlassian.bonnie.search.extractor.PdfContentExtractor.extractText(PdfContentExtractor.java:71)
at com.atlassian.bonnie.search.extractor.BaseAttachmentContentExtractor.addFields(BaseAttachmentContentExtractor.java:41)
at com.atlassian.confluence.plugin.descriptor.ExtractorModuleDescriptor$BackwardsCompatibleExtractor.addFields(ExtractorModuleDescriptor.java:42)
at dk.translucent.atlassian.confluence.infinidex.search.CustomDocumentBuilder.getDocument(CustomDocumentBuilder.java:29)
at dk.translucent.atlassian.confluence.infinidex.search.Indexer.getDocument(Indexer.java:134)
at dk.translucent.atlassian.confluence.infinidex.search.Indexer.access$000(Indexer.java:22)
at dk.translucent.atlassian.confluence.infinidex.search.Indexer$1.apply(Indexer.java:67)
at dk.translucent.atlassian.confluence.infinidex.search.Indexer.visitFiles(Indexer.java:160)
at dk.translucent.atlassian.confluence.infinidex.search.Indexer.visitFiles(Indexer.java:156)
at dk.translucent.atlassian.confluence.infinidex.search.Indexer.visitFiles(Indexer.java:156)
at dk.translucent.atlassian.confluence.infinidex.search.Indexer.visitFiles(Indexer.java:156)
at dk.translucent.atlassian.confluence.infinidex.search.Indexer.visitFiles(Indexer.java:156)
at dk.translucent.atlassian.confluence.infinidex.search.Indexer.visitFiles(Indexer.java:156)
at dk.translucent.atlassian.confluence.infinidex.search.Indexer.visitFiles(Indexer.java:156)
at dk.translucent.atlassian.confluence.infinidex.search.Indexer.visitFiles(Indexer.java:156)
at dk.translucent.atlassian.confluence.infinidex.search.Indexer.add(Indexer.java:63)
at dk.translucent.atlassian.confluence.infinidex.search.ReIndexService.reindex(ReIndexService.java:108)
at dk.translucent.atlassian.confluence.infinidex.search.ReIndexService.doExecute(ReIndexService.java:133)
at com.atlassian.quartz.jobs.AbstractJob.executeInternal(AbstractJob.java:88)
at org.springframework.scheduling.quartz.QuartzJobBean.execute(QuartzJobBean.java:86)
at com.atlassian.confluence.plugin.descriptor.JobModuleDescriptor$DelegatingPluginJob.execute(JobModuleDescriptor.java:143)
at org.quartz.core.JobRunShell.run(JobRunShell.java:199)
at com.atlassian.confluence.schedule.quartz.ConfluenceQuartzThreadPool$1.run(ConfluenceQuartzThreadPool.java:20)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)

I hope someone can help me to solve the problem.

3 answers

1 accepted

1 vote
Answer accepted
Adrien Ragot 2
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March 27, 2014

The best is often to contact support, such as https://support.atlassian.com/.

0 votes
Fabio Racobaldo _Herzum_
Community Champion
March 28, 2014

Hello Heiko,

Did you tried to increase JVM parameters? Btw, as Jeremy said, the log that you provided doesn't contain the real problem.

I suggest to install this plugin https://marketplace.atlassian.com/plugins/net.bull.javamelodythat allows you to monitor all the main aspects so you can investigate your issue.

Regards,

Fabio

0 votes
Jeremy Largman
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 28, 2014

Adrien is right, in this case. Confluence crashing cases are hard to solve. The log you posted is likely unrelated to the issue.

If you want to troubleshoot yourself, check the knowledgebase articles:

https://confluence.atlassian.com/display/CONFKB/Troubleshooting+Confluence+Hanging+or+Crashing

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