Confluence database access issue (probably related to firewall settings)

[Umut Selvi]

One of our user groups under a different corporate network and firewall cannot access to Confluence Database. When users try on their personal computers they don't have any problem so it's not a permission issue. But when they try on their corporate computers database seem like it's being loaded but never loaded.

I suspect it's either a firewall issue that they need to give permission to specific ports or browser settings issue.

Did anyone have a similar issue. What is the solution for this?

Thanks,

[Brant Schroeder]

@Umut Selvi welcome to the Atlassian community 

You are probably correct that it is a firewall issue or anti-virus.  If you inspect the page what do you see that is not loading?   You should be able to work with your network team to find the issue.